Shipping policy
At Cartsy Store, we aim to deliver your orders safely and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered within India.
Shipping Locations
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We currently ship only within India.
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Orders placed from locations outside India will not be processed.
Order Processing Time
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Orders are typically processed within 1–3 business days after payment confirmation.
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Orders are not processed or shipped on Sundays or public holidays.
Shipping Time
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Estimated delivery time is 5–10 business days, depending on your location.
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Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
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Shipping charges (if applicable) will be calculated and displayed at checkout.
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Any applicable offers such as free shipping will be clearly mentioned on the product or checkout page.
Cash on Delivery (COD)
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Cash on Delivery is available for selected locations and products.
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Cartsy Store reserves the right to disable COD for certain orders or pin codes to prevent misuse.
Order Tracking
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Once your order is shipped, tracking details will be shared via email or SMS.
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You can use the provided tracking information to monitor your shipment’s progress.
Delayed or Lost Shipments
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If your order is delayed beyond the estimated delivery time, please allow a few extra business days.
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In case of lost shipments, please contact us, and we will coordinate with the courier partner to resolve the issue.
Incorrect Address or Failed Delivery
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Customers are responsible for providing accurate and complete delivery information.
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Cartsy Store is not responsible for delays or non-delivery due to incorrect addresses or unavailable recipients.
Damaged Packages
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If your package arrives visibly damaged, please contact us within 48 hours of delivery with clear photos of the package and product.
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We will review the issue and arrange a replacement or refund as per our policy.