Refund policy
At Cartsy Store, we are committed to providing our customers with a smooth and satisfying shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy outlines the process for initiating a return or requesting a refund.
Refund Eligibility
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Refunds are available within 15 days of receiving your item(s).
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To be eligible for a refund, items must be:
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Unused
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In the same condition as received
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In their original packaging
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Proof of purchase (such as an order confirmation or receipt) is required for all returns and refunds.
Return Process
1. Contact Customer Service
Email us at cartsystore10@gmail.com with your order details and the reason for the return.
2. Shipping and Handling
Customers are responsible for return shipping costs unless the item received is damaged or defective.
3. Return Address
As a dropshipping store, return instructions and the return address will be provided by our customer service team after your request is approved.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery.
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Include clear photos of the damaged or defective item in your email.
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We will arrange either a replacement or a full refund, based on the situation.
Non-Returnable Items
The following items are not eligible for return or refund:
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Personalized or customized items
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Gift cards or vouchers
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Final sale or clearance items
Refund Processing
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.
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Approved Refunds:
Processed within 7–10 business days to the original payment method. -
Rejected Refunds:
If the item does not meet return eligibility criteria, you will be informed by email.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
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Check your bank account.
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Contact your credit card provider or bank, as processing times may vary.
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If the issue persists, contact us at cartsystore10@gmail.com for assistance.